Refund policy
Return & Refund Policy
At ESEGECHA, we want you to have a positive shopping experience. We understand that a return, refund, or other resolution may occasionally be necessary. This policy explains how we handle return requests, damaged or incorrect items, cancellations, and refunds.
Return Eligibility
We accept return requests for eligible items within the applicable return period for the order. Eligibility and applicable time limits may vary depending on the product, the circumstances of the order, and applicable law.
To be eligible for a return, an item must generally be in the same condition in which it was received, unused or unworn, with any original tags, accessories, manuals, and packaging included where applicable. Proof of purchase or an order number may also be required.
All returns require prior authorization from ESEGECHA. To request a return, contact us at hello@esegecha.com with your order number and the reason for your request.
If your return is approved, we will provide appropriate instructions, including where the item should be sent if a physical return is required. Please do not return an item to the address shown on the original package unless we specifically instruct you to do so. Items returned without prior authorization may not be accepted.
Damaged, Defective, Incomplete, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at hello@esegecha.com.
Please include your order number, a description of the issue, and clear photographs or other supporting information when appropriate. This helps us review the issue efficiently.
Depending on the circumstances, an approved resolution may include a replacement, refund, or another appropriate remedy.
Return Shipping
Return shipping arrangements depend on the reason for the return and the circumstances of the order.
For approved claims involving an incorrect, damaged, or defective item, ESEGECHA will provide appropriate return or resolution instructions.
For other eligible returns, the customer may be responsible for return shipping costs. Any applicable return shipping requirements or costs will be communicated before the return is completed.
Original shipping charges, if any, are generally non-refundable unless otherwise stated, required by applicable law, or the return results from an error for which ESEGECHA is responsible.
Non-Returnable Items
Certain products may not be eligible for return for health, hygiene, safety, customization, legal, or product-specific reasons. These may include:
• Perishable goods;
• Personalized, customized, or made-to-order products;
• Opened or used personal care or hygiene products;
• Hazardous materials, flammable liquids, or gases;
• Gift cards;
• Products clearly identified as final sale; and
• Other products for which returns are restricted for health, safety, or legal reasons.
If you are uncertain whether a product is eligible for return, please contact us before initiating a return.
Exchanges
We do not currently offer direct exchanges. If you would like a different product, size, color, or variation, you may be asked to complete the applicable return process and place a separate order.
This does not limit any remedy that may be available for an incorrect, damaged, or defective item.
Order Cancellations and Changes
If you need to cancel or modify an order, contact us as soon as possible at hello@esegecha.com.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, cancellation or modification may no longer be possible.
Refunds
Once an approved return is received and, where applicable, inspected, we will notify you of the outcome.
If a refund is approved, it will generally be issued to the original payment method. Please allow up to 10 business days after refund approval for processing. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact us at hello@esegecha.com.
Refunds Without a Physical Return
In certain circumstances, ESEGECHA may determine that a refund, replacement, or another appropriate resolution can be provided without requiring the item to be physically returned. Such decisions will be based on the circumstances of the order.
International Orders
Return and refund rights may vary by destination. Nothing in this policy is intended to limit consumer rights that cannot legally be waived or restricted under applicable law.
Policy Updates
We may update this Return & Refund Policy from time to time as our products, fulfillment processes, or business operations evolve.
Contact Us
For questions regarding returns, refunds, damaged items, or order issues, contact:
ESEGECHA
Email: hello@esegecha.com